Returns & Exchanges
At Earth Rhythm, we want you to be completely satisfied with your sustainable beauty journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 15 days of delivery for all unused and unopened products.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange within the eligible timeframe.
Quality Inspection
Ensure the products are in their original packaging with seals intact, as our team will verify the item condition upon arrival at our warehouse.
Package Pickup
Once your request is approved, we will schedule a convenient doorstep pickup through our trusted courier partners at no additional cost to you.
Refund Processing
After a successful quality check, your refund will be initiated to the original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing